Returns / Delivery
Returns / Delivery
Ordering is Easy & Risk Free!
Cobra Nation Australia is committed to customer satisfaction. If you receive any parts, bikes or merchandise that you are unhappy with for any reason, simply return it to us within 30 days (excludes sale items*), in the condition that you received it and we will happily exchange it. If you are unsure please call us.
How long will my order take?
We aim to ship out all orders within 5 business days. You will receive a confirmation email with tracking information when your item(s) has been dispatched.
Faulty Item Returns
If you have a faulty item that you would like refunded, repaired or replaced, please email us a photograph of the item showing its fault with a brief description. Send email to: info@CobraNation.com.au. We aim to process all emails within 24 hours. Providing swift customer service is our number one priority.
International Customs Charges
Some orders may incur a customs or import duty charge. Cobra Nation Australia does not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Cobra Nation Australia will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Cobra Nation Australia will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Return Terms and Conditions
All items returned for refund or exchange must be returned in the original condition with packaging and tags attached (unless faulty). Please ensure all returned items are free from marks as they may not be accepted for return if received damaged (unless faulty).
Promotional discount offers will be honoured when exchanging size, but in the case your size request is unavailable or a refund is requested promotional offers will not be extended to your new order. Any free promotional items should be returned along with your order.